S2S Basic Account Changes

S2S Basic Account Changes

Professional Development

10 Qs

quiz-placeholder

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S2S Basic Account Changes

S2S Basic Account Changes

Assessment

Quiz

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Professional Development

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Appears at the top of the home page as well as all other space in C2 when first published - This helps make sure you don't miss out on any important topics.

Breaking News:

New List:

Announcements

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The original billing system, Samson is used to manage customer accounts, rate plans, services and features, billing, and usage details.

QuikView

Samson

TOM

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A newer billing system having almost all the capabilities as Samson, QuikView is used to manage customer accounts, rate plans, services and features, billing, and usage details. QuikView has a much different user look and feel than Samson.

Grand Central:

QuikView

Samson

ATLAS

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some of the widgets that you can see on ATLAS

Account look up

Account look up

Memos

All of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your Greeting should

Captivate the customer within the first 10 seconds

Have TEX branding like using the word Expert

Show your willingness to help

all of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your Closing should:

Include T-Mobile branding/ T-Mobile family

Include a personal guarantee

Show appreciation

all of the above

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

the only person who can change Cancel the line/ Account

BRP

Authorize User

UnAuthorize caller

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