S2S Basic Account Changes

Appears at the top of the home page as well as all other space in C2 when first published - This helps make sure you don't miss out on any important topics.

• Breaking News:

• New List:

• Announcements

The original billing system, Samson is used to manage customer accounts, rate plans, services and features, billing, and usage details.

• QuikView

• Samson

• TOM

A newer billing system having almost all the capabilities as Samson, QuikView is used to manage customer accounts, rate plans, services and features, billing, and usage details. QuikView has a much different user look and feel than Samson.

• Grand Central:

• QuikView

• Samson

• ATLAS

What are some of the widgets that you can see on ATLAS

• Account look up

• Account look up

• Memos

• All of the above

Your Greeting should

• Captivate the customer within the first 10 seconds

• Have TEX branding like using the word Expert

• Show your willingness to help

• all of the above

Your Closing should:

• Include T-Mobile branding/ T-Mobile family

• Include a personal guarantee

• Show appreciation

• all of the above

the only person who can change Cancel the line/ Account

• BRP

• Authorize User

• UnAuthorize caller

We need to send OTP to BRP on this scenario except

• Change Billing Address

• Cancel Account

• Forgot PIN/PAsscode

Verification Token can be use to _____ tools

• 5

• 30 mins

• 3

Verification Token Expires after

• 25minutes

• after 30 mins

• after 10 minutes