Care Month Quiz

Which of the following is a feature of TOBi for Vodafone Ghana customers?

• Online browsing history

• Real-time language translation

• Access to Vodafone's stock prices

• Instant messaging with customer support

What should you do if you encounter a technical issue while using the MyVodafone app?

• Ignore it, as it will resolve itself

• Post about it on social media

• Contact Vodafone Ghana's customer support for assistance

• Write a letter to the CEO of Vodafone Ghana

Which of the following features is NOT available on the MyVodafone app?

• Checking your data balance

• Checking SIM Reg status

• Checking call detail records

• Checking PUK code

Which of the following features is available on the MyVodafone Web (Self-service portal)?

• Live video with a retail shop manager

• Checking call detail records

• Delinking your SIM registration numbers

• Checking your account password

 

Which of the following steps is NOT needed to register for the MyVodafone App?

• Downloading the app from the Google Play Store or Apple App Store

• Entering your phone number

• Creating a password

• Linking your bank account to the app

TOBi is Vodafone Ghana's chatbot that can answer your questions and help you with various tasks. Which of the following is something TOBi cannot do?

• Pay your bill

• Tell you about our promos

• Give you a link to watch Vodafone Ghana’s YouTube videos on self service

• Give you more information on the CTO

To access TOBi, you can:

• Open the MyVodafone App and tap on the TOBi icon

• Visit the Vodafone Ghana website and click on the TOBi chat icon

• Send a WhatsApp message to 0501000300

• All answers are correct

Which of the following features is available on all three platforms (MyVodafone App, TOBi and the self-service portal)?

• Top up for yourself

• Checking your data balance

• Paying your bill

• Transferring money to other Vodafone customers

What are the different ways to pay my Vodafone bill online?

• Using MVA

• Using MVW

• Only 1 is correct

• Both are correct

When requesting for Call Detail Records on MyVodafone Web, I need to upload an image of my Ghana card.

• True

• False