Medical Insurance 7e Chapter 14

The practice's policy about keeping records is summarized in a _________________, a list of the items from a record that are retained and for how long.

• filing schedule

• retaining schedule

• retention schedule

• record schedule

When patients are scheduled to have major, expensive procedures, the practice's policy may be to set up:

• postpayment plans

• prepayment plans

• deductibles

• coinsurance plans

What term refers to all the activities that are related to patient accounts and follow-up?

• fraud

• embezzlement

• collections

• cash flow

The job of working directly with the practice's patients to resolve payment problems is done by:

• the collections specialist

• the bookkeeper

• the billing/collection manager

• the physician assistant

The job of accurately recording the funds coming into and going out of the practice is done by:

• the collections specialist

• the bookkeeper

• the billing/collections manager

• the physician assistant

What document is used by the medical insurance specialist to update the patient billing program with the payer's payments and the amount due from the patient?

• EFT

• RA

• IRA

• OIG

A ________________ is a log of how long various types of documents must be stored for a particular practice.

• retention schedule

• patient refunds

• credit reporting

• payment plan

A practice's retention policy for patient medical records must reflect applicable _____________.

• federal laws

• state laws

• federal and state laws

• local requirements

_______________ is a legal declaration of a person's inability to pay his or her debts.

• bankruptcy

• collections

• embezzlement

• skip trace

Which of the following requires a practice to follow a specific series of steps before an account can be written off?

• Medicaid

• Medicare

• both Medicaid and Medicare

• neither Medicaid or Medicare