Chapter 7 Quiz

Page 222: Kali is explaining her request. She is working on the ___________ of her message.

• Conclusion

• Closing

• Opening

• Body

Page 222: Theo is using the direct approach and he is requesting specific action. Theo is working on the _______ of his message.

• Body

• Middle Section

• Close

• Opening

Page 223: Ariana is including an expression of gratitude in her message. Ariana is working on the ______ of her message.

• first sentence

• middle section

• opening

• close

Page 225: Bryan is using the opening of his message to trigger the reader's memory of the relationship they had, the dates of their association, and any special events or accomplishments that might bring a clear and favorable picture of his to mind. Bryan is ________.

• filing a complaint

• making a claim

• issuing a grievance

• requesting a letter of recommendation

Page 226: Amar is sending a formal complaint to a company because the product he purchased is faulty and he is not satisfied. Amar is ________________.

• filing a grievance

• issuing a grievance

• making a claim

• requesting a letter of recommendation

Page 226: Jeremy is requesting a settlement of a claim. Jeremy is _____________.

• Filing a complaint

• requesting a letter of recommendation

• requesting an adjustment

• making a claim

Page 225: Antonio is writing a request for a letter of recommendation. He is clearly stating why the recommendation is required. Which part of the message is Antonio working on?

• the post script

• opening

• closing

• the middle section

Page 225: Liam is writing a request for a letter of recommendation. He is listing all the information the recipient would need to write the recommendation, including the full name and address or email address of the person to whom the recommendation should be sent. Which part of the message is Liam working on?

• opening

• closing

• body

• salutation

Page 226: Jin is requesting an adjustment. She is providing a complete, specific explanation of the details of the problem. Which part of the message is Jin working on?

• Body

• Salutation

• Opening

• Closing

Page 226: Jackie is requesting an adjustment. She is politely requesting specific action that needs to be taken. Jackie is working on the ____________ of her message.

• opening

• first sentence

• body

• close