1. A good first step for resolving a conflict with a friend would be to:

• a) state your position as clearly and loudly as possible

• b) avoid accepting any blame or fault

• c) get other friends to take your side

• d) say calmly, “Can we talk about this?”

2. True or false: It’s better to use “I” statements to communicate how you feel, what you think, and what you want or need. Using “you” statements (“You always…” “You never…”) can sound argumentative

• True

• False

3. Just as IQ is a way of being academically smart, _____________is a way of being people-smart.

• emotional intelligence or EQ

• Brave

• Socializing with others

• Communicating with others

4. No matter how angry or upset you are, it’s never OK to use _________________ when trying to solve an argument.

• cursing

• an attitude

• physical violence

• instigation

5. True or false: During a conflict, it doesn’t make sense to try to see things from the other person’s side.

• True

• False

6. Sibling rivalry:

• a) is common

• b) is normal

• c) can occur at any age

• d) all of the above

During a disagreement, it’s just as important to _________ as it is to speak.

• roll your eyes

• walk away

• ignore

• listen

8. If you want to have an important conversation with someone, it’s best to do it:

• a) while the person is at work

• b) during an argument

• c) when the person is calm and can give you his or her full attention

• d) when the person seems really stressed out

9. The best apologies:

• a) are sincere

• b) include an intention to change

• c) are done in person, whenever possible

• d) all of the above

10. People are more likely to listen to your opinions if you:

• a) speak loudly

• b) remain calm

• c) tweet them first

• d) slam a door