Cashier Risk & Fraud Safety Training

Topic: Avoid fire in checkout area.

Choose the WRONG statement.

Topik: Mengelakkan Kebakaran Di Checkout

Pilih jawapan yang SALAH.

• Checkout counter neat and organized

  Checkout kaunter sentiasa kemas dan teratur.

• damage cables must be immediately replaced

  wayar rosak perlu ditukarkan segera.

• dispose combustible and flammable waste material

  buang sisa bahan mudah terbakar.

• It's ok to interconnect multiple plug extension cords

  interconnect plug tambahan dibenarkan.

Choose the WRONG ANSWER.

What should you do when code 1000 is announced?

Pilih Jawapan yang SALAH.

Apakah yang perlu dilakukan apabila code 1000 di umumkan?

• continue working

  Sambung kerja

• check exit doors are clear.

  Pastikan pintu kecemasan tidak dihalang.

• if you see smoke, contact emergency hotline.

  Jika nampak asap, sila buat panggilan talian kecemasan.

• Lock the cash till and walk to assembly point immediately.

  Tutup peti cash dan hala ke tempat berkumpul.

Select incorrect answers.

What should you do when there's Evacuation Announcement

Pilih jawapan yang SALAH.

Apakah yang anda perlu lakukan apabila Evacuation diumumkan?

• Lock your cash till.

  Tutup peti cash.

• Open all cash lane gates.

  Buka semua pagar berhalang di kaunter.

• Help guide customer out through the nearest exit.

  Bantu pelanggan keluar di haluan kecemasan yang terdekat.

• Take all the money out from the cash till and pass to your duty manager./ Ambil semua wang dari peti cash and serahkan kepada Pengurus.

Cashier ID: Which below is TRUE?

Cashier ID: Antara di bawah, mana yang BETUL?

• Cashier can share their cashier ID with other Cashier.

  Juruwang boleh kongsi ID dengan juruwang yang lain.

• Co-worker who not attend Cashier Risk & Fraud Training can operate cashier counter /Co-worker yang tiada latihan Cashier Risk & Fraud boleh mengendalikan kaunter.

• When operating POS counter, cashier must Login their Own Cashier ID. / Apabila mengendali kaunter POS,juruwang hendaklah memasukkan ID sendiri..

• Use others cashier ID.

  Guna ID juruwang yang lain.

Topic: Fraud Prevention.

Choose the correct statement only.

Pilih jawapan yang BETUL sahaja.

• As-Is product just have As-Is price tag only.

  Barang As-Is hanya mempunyai tanda harga sahaja.

• Cashier can accept unseal cut fabric paid.

  Juruwang boleh terima jika fabrik potong tidak dibungkus dgn betul.

• IKEA receipt rolls no need to keep at locked cabinet.

  Resit IKEA tidak perlu disimpan di dalam kabinet berkunci.

• Always aware on different types of quilts/pillow when scanning.

  Sentiasa pastikan mengimbas selimut/cadar/bantal dgn betul.

Topic: Theft Prevention.

Select WRONG answers.

Topik: Mencegah Kecurian

Pilih jawapan SALAH

• Ensure gates or barrier at unmanned checkout are closed.

  Pastikan pagar di kaunter yang tidak dibuka sentiasa ditutup.

• Cashier to unroll rug during checkout.

  Juruwang hendaklah membentang karpet di kaunter.

• Customer to present receipt when passing through closed lane.

  Pelanggan hendaklah menunjukkan resit jika hendak melalui kaunter yang bertutup.

• Never check underneath shopping trolley,baby stroller,boxes for our product./Jangan periksa troli shoping, stroller bayi, kotak utk produk dijual

Multiple answer question

Topic: Staff Purchase

Choose all the wrong statement?

Topik: Staff Purchase

Pilih semua pernyataan yang salah?

• Staff can purchase item during working hours

  Staff boleh membeli barang ketika sedang bekerja

• Staff can purchase item without presenting staff ID card to be entitled for staff discount

  Staff boleh membeli barang dan dapat staff discount tanpa menunjukkan kad ID staff

• Huge quantity/amount purchase must declare with HR/Pembelian dlm kuantiti/jumlah yg banyak mestilah istihar kepada HR.

• Staff can register their own purchase

  Staff boleh membayar di kaunter sendiri

Topic: Robber ask for the money

Which below is correct?

Perompak meminta wang.

Antara di bawah, mana yang betul?

• Acknowledge the request & Press Panic Button secretly

  Ikuti permintaan & Tekan Butang Panik secara rahsia

• Shout louder & Run as far as you can

  Jerit sekuat hati & lari sejauh nya

• Call Duty Manager & Break Emergency Glass

  Hubungi 'Duty Manager' dan pecahkan kaca keselamatan

• Ignore instruction and keep on scanning item

  Abaikan arahan dan teruskan mengimbas pembelian

How many void that cashier can do on a single receipt ?

• can void many time

• voids not more than 2 articles on a receipt.

You have visitor with you in Cash Office. You urgently need to go to toilet. You can inform the visitor to not touch anything and wait there while you go out to fulfill your nature call quickly.

Terdapat pelawat di dalam Cash Office dan anda hendak ke tandas. Anda boleh memberitahu pelawat tersebut untuk tidak menyentuh apa apa dan tunggu di dalam sehingga anda kembali.

• Yes you can. There's CCTV in the room anyway.

  Ya, boleh. Ada CCTV camera dalam bilik tersebut

• No you can't

  Tidak boleh.