Test #1

Which of the following are hotels.com inventory types?

• ESR/Hotel Collect/Split Rate/3PI

• Pay Now and Pay Later

• Gift Card - PayPal - Credit Card - CapOne Venture

What type of payment methods does hotels.com offer?

• Pay Now - Pay Later - Split Rate - 3PI

• Gift Card - Credit/Debit Card - PayPal - CapOne Venture

• Pay Now and Pay Later

• Credit Card - Debit Card

How can customers unlock secret prices?

• Become a Hotels.com® Rewards member

• Download the Hotels.com® app

• Subscribe to our emails

• All the answers are correct

Describe Hotels.com Rewards program:

• Book 3 reservations, get 1 free

• Stay 10 nights, get 1 free

• Book 10 nights, get 1 free

What are the benefits of booking through Hotels.com Mobile App?

• Lower rates

• There are no benefits

• Earn double rewards

• Lower rates, special discounts, easy-to-use

How do I collect Hotels.com Rewards nights?

• Book 10 nights and right after check out nights will be added

• You will collect 1 night for every night you stay at an eligible hotel. Nights will be added within 72 hours after check-out.

How do we calculate the value of the free night?

• is the average nightly rate of the 10 nights you collected before taxes and fees

• The value of your free night is equal to the average rate of the 10 nights you collected.

• is the value of the last night stayed

if a silver/gold customer is calling you, what would you do?

• Assist them

• Perform security - Transfer Call to Silver/Gold department (Cold Transfer)

• Perform security - Transfer Call to Silver/Gold department (Warm Transfer)

• Perform a Cold Transfer

What is the difference between surcharge and complementary?

• Surcharge: Amenities for an extra fee - Complementary: Amenities price included in the room rate

• Surcharge: No extra charge - Complementary: Extra charge

• Surcharge: Charge upon arrival - Complementary: Charge in advance

Which of the following are mandatory fees? (Not included in the room rate)

• City Tax - Resort Fee

• Resort Fee

• Incidental Deposit - City Tax - Cleaning Fee - Resort Fee

• Incidental Deposit - City Tax - Resort Fee