Unit 3 AOS 3 - Operations Management

Operations management refers to

• The effective management of the process of transforming inputs into outputs and maximising the efficiency and effectiveness of the production process to meet business objectives.

• The effective management of the process of transforming new staff into experts and maximising the efficiency and effectiveness of the production process to meet business objectives.

• The effective management of the process of transforming a service and maximising the efficiency and effectiveness of the production process to meet business objectives.

• The effective management of the process of transforming the butterfly to the penguin maximising the efficiency and effectiveness of the production process to meet business objectives.

How the operations management function is carried out will directly affect a business competitive position. True or False?

• True

• False

Productivity is

• A measure of efficiency and the amount of output produced compared to the amount of input required in production.

• A measure of effectiveness and the amount of output produced compared to the amount of input required in production.

• A measure of competitiveness and the amount of output produced compared to the amount of input required in production.

The role of the operations manager is to

• be responsible for the production of the business’s product, whether it is a manufactured good or the provision of a service.

• be responsible for the production of the business’s staff when producing a good or service.

• be responsible for the production of the business’s competitive stance within a market, whether it is a manufactured good or the provision of a service.

___________ are goods that can be touched, think products. The production process and consumption are not linked, thus there is little consumer involvement in production.

• Tangibles

• Intangibles

The six categories of inputs include

• 1.Raw materials

  2.Capital equipment

  3.Labour

  4.Information

  5.Time and efficiency

  6.Money

• 1.Raw materials

  2.Capital equipment

  3.Labour

  4.Information

  5.Time and efficiency

  6.Mass production

• 1.Raw ingredients

  2.Equipment

  3.Robotics

  4.Information

  5.Time and efficiency

  6.Money

The four key strategies to improve efficiency and effectiveness in operations are:

• 1)Materials Management

  2)Technology

  3)Quality Management

  4)Waste Minimisation

• 1)Inventory

  2)Robotics

  3)TQM

  4)Lean management

• 1)Materials

  2)Informatics

  3)Quality Assurance

  4)Waste Minimisation

_________________ is a materials planning tool that relies on data from the past and present and analysis of trends to attempt to determine future events.

• Inventory

• Forecasting

• Production Plans

Just in time is best used in a

• Service business

• Manufacturing business

__________ is an approach that improves the efficiency and effectiveness of operations by eliminating waste and improving quality.

• Waste minimisation

• Lean management

• Total quality management

• Quality assurance