Business Management Unit 4 AOS 1: VCE Business Management KPI

Is the degree to which a business has achieved its stated objectives

• Efficiency

• Effectiveness

• Proactive

• Reactive

Refers how well a business uses resources to achieve objectives

• Effectiveness

• Efficiency

• Reactive

• Proactive

Refers to the business's share of the total industry sales for a particular good or service, expressed as a percentage

• Net profit

• Percentage of market share

• Productivity

• Number of sales

Is what remains when expenses are deducted from the revenue earned.

• Productivity

• Net profit

• Rate of staff absenteeism

• Number of sales

Measures the change in productivity one year compared to the previous year.

• Customer complaints

• Percentage of market share

• Level of wastage

• Rate of productivity growth

Measures the number of good or services (products) sold

• Level of wastage

• Number of workplace accidents

• Number of sales

• Rate of staff absenteeism

Measures the number of workers who neglect to turn up for work when they are scheduled to do so.

• Number of workplace accidents

• Level of staff turnover

• Rate of staff absenteeism

• Number of sales

Measures the number of staff leaving the business

• Level of wastage

• Level of staff turnover

• Rate of staff absenteeism

• Net profit figures

Measures the amount of waste created by the production process.

• Net Profit

• Level of wastage

• Customer complaints

• Rate of staff absenteeism

Indicates whether or not customers are satisfied with the performance of the business.

• Level of wastage

• Number of workplace accidents

• Customer complaints

• Net profit figures