Complaint Letter

What type of letter is the complaint letter?

• Formal Letter

• Informal Letter

How many paragraphs are there in the body of the complaint letter?

• 1

• 2

• 3

What's the content of the first paragraph?

• The first paragraph in the body of your letter is used to explain what the complaint is about.

• The first paragraph gives details about what is wrong with the product.

• The first paragraph is used to explain what the writer wants to do about the situation.

Tags

CCSS.RI.8.3

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.11-12.3

What should be the content of the second paragraph?

• The second paragraph in the body of your letter is used to explain what the complaint is about.

• The second paragraph gives details about what is wrong with the product.

• The second paragraph paragraph is used to explain what the writer wants to do about the situation.

What should be the content of the third paragraph?

• The third paragraph in the body of your letter is used to explain what the complaint is about.

• The third paragraph gives details about what is wrong with the product.

• The third paragraph is used to explain what the writer wants to do about the situation.

Tags

CCSS.RI.8.3

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.7.5

What is the tone used in a Complaint Letter?

• Friendly and Warm
• Caring and Concerned
• Cool and Polite
• Polite and Formal 

To get the receiver of your letter to take action, you must...

• insult their names
• threaten to tell their boss
• state only facts and give suggestions for improvement
• use coarse and vulgar language

Tags

CCSS.RI.8.5

CCSS.RI.9-10.5

CCSS.RI.7.5

CCSS.RI. 9-10.8

CCSS.RI.8.8

You may write a Complaint Letter in a situation where...

• a teacher scolds you for not doing your homework
• you trip on the uneven grass while walking in the park
• your meal was overcharged (but later refunded)
• your meal was overcharged (and there was no refund)

You may begin a complaint letter with...

• "Hi Manager"
• "To Whom it May Concern"
• "Dear Sir/Madam"
• "Hi Mr Lim"

Tags

CCSS.RI.8.3

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.7.5

When recounting a bad experience, we use ________ tense in our writing.

• Past 
• Present
• Simple
• Future

Tags

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.11-12.3

CCSS.RI.6.3

CCSS.RI.7.3