Decision Making to Improve Human Resource Performance

According to Maslow’s hierarchy of needs, which one of the following statements is true.

• Social needs must be satisfied before security/safety needs can be used to motivate employees.

• Self-actualisation must be reached before physiological needs can be used to motivate employees.

• Esteem/ego needs must be satisfied before selfactualisation needs can be used to motivate employees

• Security/safety needs must be satisfied before physiological needs can be used to motivate employees.

A ‘hard’ approach to human resource management would:

• focus on the most efficient use of capital equipment

• treat employees as a resource to be used as efficiently as possible

• view workers as a valuable asset to be developed

• focus solely on better recruitment methods to improve employee engagement

Delayering in a business is likely to

• decrease the span of control of managers.

• improve the speed of vertical communication.

• increase opportunities for promotion.

• lead to less autonomy for workers

Statement 1: ‘According to Taylor, piece rate payments will usually motivate workers.’

Statement 2: ‘According to Herzberg, piece rate payments will usually motivate workers.’

Read statements 1 and 2 and select the correct option from the following options:

• Statement 1 is true. Statement 2 is true

• Statement 1 is true. Statement 2 is false

• Statement 1 is false. Statement 2 is true

• Statement 1 is false. Statement 2 is false

On what is a piece rate system of payment based?

• The amount of overtime worked

• The company’s profit level

• The number of hours worked

• The number of items produced by the employee

According to Herzberg’s ‘two factor theory’ of motivation, which one of the following is a ‘motivator’?

• Better working conditions

• Greater promotion prospects

• Higher basic pay

• More job security

A committee of management and workforce representatives, which meets to discuss issues such as training and working conditions, is known as a...

• Board of directors

• Kaizen group

• Trade union

• Works council

Which of the following is not a benefit of training?

• Improved productivity

• Higher employee wages

• Better quality

• Improved reputation as an employer

Using the data in Table 1, which one of the following statements is correct for this business between 2013 and 2014?

• Labour productivity increased and labour turnover rate increased

• Labour productivity increased and labour turnover rate decreased

• Labour productivity decreased and labour turnover rate increased

• Labour productivity decreased and labour turnover rate decreased

Select all the options which make up part of the human resource flow...

• Recruitment

• Training

• Redundancy

• Motivation

• Employee engagement