Lean six sigma revision test

Voice of Customer is

• A table to collect raw voices of Customers
• A software tool to automatically update customer feedbacks
• First used in Measure phase
• All of the above

Which of the following are characteristics of the inputs to a process?

• These are referred to as the X variables
• These are the "causes" that create the effect
• A process output is a function of its inputs
• All of the above

In DMAIC project methodology, the 'I' refers to the following

• integrate current products
• integrate future products
• improve current processes
• improve future processes

Field ops head at Lava has requested all India heads to submit 'business cases' of all new project proposals. What is the main goal behind the preparation of a business case?

• to gather technical requirements for an IT project
• to present financial projections to investors
• to address how the project will address the business need
• to focus the efforts of executive recruitment

Managers at a service center are exploring question-asking methods to help them understand the cause of low productivity. What technique that utilizes repeated questions can they use to get to the root of a problem?

• pareto chart
• run chart
• 5why
• 3why

As manager of a normal service center, Jivan is requested by executives to develop a SIPOC diagram for their latest expansion to L3 excellence center. What does the P stand for in the acronym?

• process
• production
• project
• pareto

Area Service Managers at Lava mobiles are interested in improving customer satisfaction levels. Lean Six Sigma certified professionals are consulted on how to improve these processes. In Lean Six Sigma's DMAIC methodology, what does the 'M' represent?

• measure
• model
• maintain
• modify

_____ is a tool that is used in the define phase of lean Six Sigma DMAIC, and can be used in developing high level process maps in a process improvement project

• VOC
• SIPOC
• CPOQ
• DPU

Project Charter is a document that provides

• a framework & opinion for an improvement project
• a framework and objective for an improvement project.
• the constitution & values of the organization
• a policy for all employees to follow

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between what is and _____.

• "What isn’t"
• "What will make money"
• "What will cost less"
• "What should be"