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A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the

following PC expansion cards would the technician upgrade?

• FireWire card

• Network card

• Thunderbolt card

• Video card

• Sound card

A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate

WLAN. To temporarily reconfigure the settings, which of the following must the technician must access?

• Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection

  Properties

• Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Profile Types

• Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Create an ad hoc network

• Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Manually create a

  network profile

A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT?

• Remove the battery and let it cool for 24 hours

• Fully discharge and then fully recharge the battery

• Short the battery terminals with a paper clip

• Replace the battery with a new one

Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level

changes?

• Drive lock

• Intrusion detection

• BIOS password

• Trusted platform module

A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST

likely experiencing?

• Advertisements

• Resource consumption

• A trojan infection

• Unremoved viruses

A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the MOST

likely cause?

• The display is defective.

• The video card needs to be flashed.

• The internal adapter has not been disabled.

• The new video card is defective.

A user is having problems printing. The technician believes the printer may be out of ink. Which of the following

troubleshooting steps should be performed NEXT?

• Establish a plan of action to resolve the problem

• Implement the solution

• Test the theory to determine cause

• Verify full system functionality

The contrast ratio for an LCD monitor is BEST defined as the ratio between:

• display resolution and brightness.

• power consumption and output intensity.

• power savings of a comparable CRT monitor and the LCD.

• the darkest and lightest displayed output

A technician arrives in Germany and discovers that when their PC is plugged into the outlet, no power is

received. Which of the following actions should the technician take to get the PC to operate?

• Change the BIOS settings to the local time

• Adjust the voltage selector switch

• Attach a 220-volt power strip from the current region to the PC

• Attach a 120-volt battery backup power supply to the PC

The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the

extra memory still is not registering. Which of the following is MOST likely the issue?

• Jumper settings are incorrect

• The RAM module is defective

• The memory slot is defective

• CMOS needs to be flashed