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A+ 80% to pass

Authored by Kemar Hinds

Computers

Professional Development

Used 2+ times

A+ 80% to pass
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the

following PC expansion cards would the technician upgrade?

FireWire card

Network card

Thunderbolt card

Video card

Sound card

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate

WLAN. To temporarily reconfigure the settings, which of the following must the technician must access?

Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection

Properties

Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Profile Types

Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Create an ad hoc network

Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Manually create a

network profile

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT?

Remove the battery and let it cool for 24 hours

Fully discharge and then fully recharge the battery

Short the battery terminals with a paper clip

Replace the battery with a new one

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level

changes?

Drive lock

Intrusion detection

BIOS password

Trusted platform module

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST

likely experiencing?

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Resource consumption

A trojan infection

Unremoved viruses

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the MOST

likely cause?

The display is defective.

The video card needs to be flashed.

The internal adapter has not been disabled.

The new video card is defective.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A user is having problems printing. The technician believes the printer may be out of ink. Which of the following

troubleshooting steps should be performed NEXT?

Establish a plan of action to resolve the problem

Implement the solution

Test the theory to determine cause

Verify full system functionality

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