
ExamCram Chapter 1: Troubleshooting Examples and PC Tools
Authored by Blair Perry
Computers
University
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12 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the second step of the A+ troubleshooting methodology?
Identify the problem.
Establish a theory of probable cause.
Test the theory.
Document.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When you run out of possible theories for the cause of a problem, what should you do?
Escalate the problem.
Document your actions so far.
Establish a plan of action.
Question the user.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What should you do before making any changes to the computer? (Select the best answer.)
Identify the problem.
Establish a plan of action.
Perform a backup.
Escalate the problem.
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is part of Step 5 in the six-step troubleshooting process?
Identify the problem.
Document findings.
Establish a new theory.
Implement preventative measures.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What should you do next after testing the theory to determine the cause?
Establish a plan of action to resolve the problem.
Verify full system functionality.
Document findings, actions, and outcomes.
Implement the solution.
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
There is a problem with the power supplied to a group of computers and you do not know how to fix the problem. What should you do first?
Establish a theory of why you can't figure out the problem.
Contact the building supervisor or your manager.
Test the theory to determine the cause.
Document findings, actions, and outcomes.
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
You have confirmed your theory that a video card is bad and needs to be replaced. What should you do next?
Escalate the problem.
Document your actions so far.
Establish a plan of action.
Question the user.
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