ExamCram Chapter 1: Troubleshooting Examples and PC Tools

What is the second step of the A+ troubleshooting methodology?

• Identify the problem.

• Establish a theory of probable cause.

• Test the theory.

• Document.

When you run out of possible theories for the cause of a problem, what should you do?

• Escalate the problem.

• Document your actions so far.

• Establish a plan of action.

• Question the user.

What should you do before making any changes to the computer? (Select the best answer.)

• Identify the problem.

• Establish a plan of action.

• Perform a backup.

• Escalate the problem.

Which of the following is part of Step 5 in the six-step troubleshooting process?

• Identify the problem.

• Document findings.

• Establish a new theory.

• Implement preventative measures.

What should you do next after testing the theory to determine the cause?

• Establish a plan of action to resolve the problem.

• Verify full system functionality.

• Document findings, actions, and outcomes.

• Implement the solution.

There is a problem with the power supplied to a group of computers and you do not know how to fix the problem. What should you do first?

• Establish a theory of why you can't figure out the problem.

• Contact the building supervisor or your manager.

• Test the theory to determine the cause.

• Document findings, actions, and outcomes.

You have confirmed your theory that a video card is bad and needs to be replaced. What should you do next?

• Escalate the problem.

• Document your actions so far.

• Establish a plan of action.

• Question the user.

A computer won't turn on when you press the Power button. What should you check first?

• If an operating system is installed.

• Documentation.

• If the monitor is plugged in.

• If the computer is plugged in.

Which of these is contained within Step 1 of the six-step troubleshooting theory?

• Question the user

• Document findings

• Establish a new theory

• Escalate the problem

Which of the following are possible faulty components when nothing appears on the display? (select all that apply)

• Sound card

• Video card

• Processor

• Network card