4. May I take a message?

1. A : Banana Green Leaf Restaurant.

B : Extension 20, please.

A : __________________________________

• a. Who’s speaking?

• b. Hold a moment, please.

• c. Sorry, I don’t know.

• d. That’s all right.

2. A : Piman Condo. Good morning.

B : _______________________

• a. Could I speak to Martin, please?

• b. Could I call you back?

• c. Just a moment, please.

• d. I’ll connect you.

3. A : May I speak to the manager, please?

B : I’m sorry. He is rather busy at this moment.

A : ___________________________

• a. Can I take a message?

• b. Can I have your name, please?

• c. Could you hold on a moment, please?

• d. OK. I’ll call back later?

4. A : Who’s calling, please?

B : _______________________

• a. My number is 093-328-0173.

• b. Sorry, I don’t know.

• c. This is Perapong from TOT Company.

• d. I’m afraid you can’t.

5. A : _________________

B : Yes, that’s correct.

• a. My name is Janefer Malaz.

• b. Is that you, Jo?

• c. Could I call back later?

• d. Is your name spelled with two?

6. A : _______________________

B : It’s 093- 328-0173.

• a. Who’s calling?

• b. Could you spell that, please?

• c. Could I have your phone number, please?

• d. What’s your name?

7. A : This is Dr. Mana of Khon Kaen Technical College.

B : ____________I’ll connect you.

• a. I’m sorry. The line is engaged.

• b. Can I have your name, please?

• c. Can I take a message?

• d. Hold the line, please.

8. A : Hello, Jane. How are you?

B : Sorry, you must have the wrong number.

A : ______________________

• a. That’s o.k.

• b. Yes, of course.

• c. Oh, sorry to bother you.

• d. Oh, thank you.

9. A : Yes, please tell him that I’d like to ___________ the meeting to next Friday.

B : OK. I will pass on your message to him.

• a. put off

• b. pick up

• c. put through

• d. pass away

10. A : I’m sorry. The line is ____________.

Would you like to hold?

B : No, thank you. I’ll call back later.

• a. extension

• b. free

• c. engaged

• d. engaged urgent