Biz Com Chapter 1

The social setting is not a factor of the message environment

• True

• False

Gestures, facial expressions, and posture are examples of nonverbal symbols.

• True

• False

Factors such as education, opinions, and emotional states do not affect how a receiver interprets a message.

• True

• False

Feedback is not important in helping a sender determine whether a message was understood.

• True

• False

Goodwill is a positive feeling or attitude toward others.

• True

• False

Poor lighting and uncomfortable seating are examples of internal communication barriers

• True

• False

Filling orders correctly is not important for keeping customers satisfied and ensuring future orders.

• True

• False

Knowing factors about the receiver helps the sender create a message the receiver will understand.

• True

• False

Speaking is an example of a communication channel.

• True

• False

Restating the main points is a good way to check your understanding of a message.

• True

• False