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Telephone Etiquette

Authored by Jordan Baker

Other

8th - 10th Grade

Used 39+ times

Telephone Etiquette
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10 questions

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1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

True or false: You should answer the phone by the third ring.

true

false

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

How long should a person be placed on hold?

However long it takes.

no more than 5 minutes

no more than 1 minute

You should never put someone on hold.

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

If a person calls and says it is a medical emergency, what should you do?

Take a message

Put them on hold and go get the physician

Tell them to call 911

Call 911 for them while they are on the line to ensure they got connected.

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What should be included on a phone message?

Date/Time

Message

Your initials

All of the above

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What facial expression should you have when speaking on the phone?

a grimace

it doesn't matter, they can't see you

a frown

a smile

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Which one is the correct way to greet a caller?

Hi this is Mr. Jones.

Dr. Smith's office, this is Rachel. How may I help you?

Ms. Williams speaking, what do you need?

They are all acceptable.

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

True or false: you should never use words such as yeah, naw, or yep.

true

false

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