Being an Informed Consumer

Identify the consumer right.

Products should function properly and not cause any injury when used correctly.

• Right to a healthy environment

• Right to safety

• Right to redress

• Right to satisfaction of basic needs

Identify the consumer right.

Consumers have the right to perceive accurate information on products and services. Information from advertisements , product labels and user manuals should not be misleading.

• Right to be consumer education

• Right to be heard

• Right to choose

• Right to be informed

Identify the consumer right.

Consumers have the right to choose from a variety of products and services that best meet their needs at fair and competitive prices.

• Right to choose

• Right to seek redress

• Right to be heard

• Right to satisfaction of basic needs

Identify the consumer right.

Consumers have the right to express their views to goods and service providers with regard to the goods and services received. They also have the right to express their views to the government with regard to consumer issues and policies.

• Right to consumer education

• Right to seek redress

• Right to a healthy environment

• Right to be heard

Identify the consumer right.

Consumers have the right to seek compensation for shoddy goods and unsatisfactory services. Goods and service providers can replace faulty products or offer a refund.

• Right to consumer education

• Right to seek redress

• Right to satisfaction of basic needs

• Right to be informed

Identify the consumer right.

Consumers have the right to acquire the knowledge and skills to help them make informed choices when buying goods and services. The government and the Consumer Association of Singapore (CASE) work together to provide these knowledge and skills to consumers.

• Right to be heard

• Right to consumer education

• Right to choose

• Right to a healthy environment

Identify the consumer right.

Consumers have the right to access essential goods and services that satisfy their basic needs. These include food, water, shelter, clothing, public utilities, education, health care and sanitation.

• Right to be heard

• Right to consumer education

• Right to satisfaction of basic needs

• Right to seek redress

Identify the consumer right.

Consumers have the right to live and work in a lean and healthy environment that does not affect their well being individuals should do their part in caring for the environment and limiting pollution.

• Right to seek redress

• Right to safety

• Right to consumer education

• Right to a healthy environment

You can find general advice and shopping tips to make informed choices, examples of cases handled by the organisation , laws on protecting consumer rights and alerts on businesses that consumers have filed complained against are found on the CASE website.

• True

• False

Lemon law allows consumers who purchase defective products from retailers unknowingly can request for the retailer to repair, replace, reduce the price or provide a refund of the defective product.

• True

• False