Unit 3 Chap 4, 5 quiz

Which of the following are communication skills?

• The ability to speak, read, and listen.

• The ability to think, study, and write.

• The ability to think, remember, and speak.

• All of the above.

On career day, you plan to go to a presentation about how to become a lawyer. Your JROTC Instructor suggests that you practice informative listening before you go. What are some of the things you should do before the presentation?

• Browse through a legal dictionary; practice concentrating in a distracting environment; and practice memorizing words and concepts

• Focus on changes in speakers tone, volume, force, and emphasis; focus on practicing nonverbal clues so the speaker knows you are receiving the message

• Watch or listen to speakers, or types of speakers, that you enjoy; change your attitude about what your friends say about lawyers; try to associate positive things about lawyers and the law

• Practice nodding your head while you listen to others talk; use body language to indicate support of a message; focus more on what it means to be "in other's shoes"

____________ is the neglected communication skill.

• Listening

• Touching

• Touching

• Watching

What is the difference between hearing and listening?

• One is done with your brain, while the other is done with your heart.

• One is a physical action and the other is an emotional action.

• Hearing is attaching meaning to sound; listening is interpreting the meaning.

• Hearing is the taking in of sound; listening is the attachment of meaning to the sound.

What are the five types of listening?

• Careful, casual, informational, attentive, and coincidental

• Information, relationship, appreciative, critical, and discriminative listening

• Information, informal, relational, critical, and inquisitive

• Relaxed, relationship, appreciative, discriminative, and rehearsed

Jenny believed a rumor and called Beth a liar. They were just about to fight when Beth said something that made Jenny realize she was wrong. Since a group of students are watching, Jenny still wants to fight in order to "save face". You are friends with both, and you know that Jenny knows she's wrong, so what should you do to peacefully end the confrontation?

• Tell everyone that Jenny's wrong so she's too embarrassed to fight.

• Nothing. The reason is worth fighting over.

• Get them away from the crowd, make them understand that the reason to fight no longer exists, and agree to not tell anyone the reason for not fighting

• Team up with Beth so that it's two against one.

You saw one of your schoolmates take your favorite pencil. When you asked him to return it he got angry and said it was his. He then took an aggressive stance and had his fists clenched and said, "Are you calling me a thief?" Both of you are the same size, so a fight would be fair, and you might win. What should you do?

• Look him straight in the eye and say "I guess not." Then pull out another pencil and continue your school work.

• Gather some friends to back you up and make sure you would win the fight.

• Say "Yes. I am!" but get another pencil and continue your school work.

• Take up the same aggressive stance and get ready to fight because it is your pencil, and he is a thief.

Effective speaking and active listening are the skills most needed to manage ____________.

• time

• persuasive action

• conflict

• delegation

___________ is using a neutral third party who acts as a facilitator in conflict resolution.

• Micromanaging

• Mentoring

• Meditation

• Mediation

A blueprint for handling all aspects of your money, such as spending, saving, investing, and establishing credit, is called _____________.

• a credit card

• an allowance

• personal financial planning

• a budget