APLIKASI
Authored by Trainer CCSBY
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Professional Development
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20 questions
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1.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Apa saja yang ada di Menu CONTACT CRM :
PUK
Pulsa & Masa Aktif
Nama Lengkap
Tempat Tanggal Lahir
Skema tarif
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Aplikasi resmi sumber dari semua informasi awal produk dan SOP telkomsel :
DSC
CRM
Mediasi
KMS telkomsel
INDIRA
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Aplikasi pendukung yang berisi Panduan Solusi CO dalam menangani komplain Network dan INTERNET :
DSC
CRM
Mediasi
KMS telkomsel
INDIRA
4.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Panduan Solusi apa saja isi menu PANSOL CORNER :
NETWORK
INTERNET
SIMCARD & VOUCHER
FITUR / VAS
PUK
5.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Apa fungsi aplikasi DSC :
Aktivasi & Deaktivasi GPRS
Deaktivasi ADN
Aktivasi Paket Telpon & SMS
Aktivasi Paket Data
Cek Kuota Bonus Pelanggan
6.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Panduan Solusi apa saja isi menu PORTAL BROADBAND :
DIGITAL LINKAJA
PAKET FLASH
PAKET ENTERTAINMENT
GANTI KARTU
PUK
7.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Validasi pelanggan prepaid dengan keterangan : Terdaftar / Dummy / Data Acak / Pendaftaran diCabut adalah :
MSISDN
Nama Lengkap
Tempat dan Tanggal Lahir
Nominal Recharge (isi ulang) terakhir
Tanggal recharge (isi ulang) terakhir
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