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Social Listening/Monitoring

Authored by karlar lyde

Fun

10th - 12th Grade

Used 22+ times

Social Listening/Monitoring
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17 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a company is a start in social media, the first step is ______________.

advertising

listening

KPI's

all the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A new business should pay attention to what their ______________ is saying.

competition

target market

strategic marketing

all the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a company ignores a complaint on social media, it decrease customer perception by _______.

25%

75%

50%

none of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Answering a customer complaint on social media increases customer satisfaction by _______.

50%

25%

75%

none if the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Social Media can help ______________________.

your marketing team only

your sales team with opportunities

your product team develop products people want

all areas of your business

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Before you post anything on social media, you should have a clear understanding of your _______.

Buyer Persona

advertising

budget team

promotion schedule

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tracking, analyzing, and responding to conversations across the web.

social listening

social monitoring

both are correct

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