Business Communication
Authored by Neil Boyle
Business, Life Skills
9th - 12th Grade
Used 44+ times
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33 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Active listening is a communication technique in which the ______________ provides feedback to confirm what they have heard and to confirm the understanding of all parties.
Channel
Receiver
Channel
Sender
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
People who have _____________ fields of experience are more likely to understand one another.
Different
Special
Similar
Identical
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the fifth and last step in communication planning?
Clarify objectives
Determine the best channel of communication
Determine the purpose of the message
Outline the communication for delivery
Identify the audience
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During active listening, "receiving" is the process of:
Focusing on the information you've received.
Restating the information you have received.
Taking in all of the information about the communication.
Interpreting the meaning of the communication.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During active listening, "attending" is the process of:
Focusing on the information you've received.
Restating the information you have received.
Showing the sender you are listening by providing feedback.
Taking in all of the information about the communication.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Understanding in communication is achieved when:
All of the involved parties agree on the shared meaning of a message.
Some of the involved parties agree on the shared meaning of a message.
Most of the involved parties agree on the shared meaning of a message
None of the involved parties agree on the shared meaning of a message
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During active listening, "recalling" is the process of:
Restating the information you have received.
Taking in all of the information about the communication.
Interpreting the meaning of the communication.
Focusing on the information you've received.
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