Business Mgmt. Skills

Misuse of power may cause which of the following?

• A. Promotion

• B. Increased productivity

• C. Conflict

• D. Cooperation

Which of the following is an effective conflict prevention and management technique?

• A. Honesty

• B. Compassion

• C. Avoidance

• D. Stress

Amy is working on a group project when several members of the team begin to argue about the best approach to take with the project. What can Amy do to best manage the conflict?

• A. Explain to the team why her idea is the most effective.

• B. Complete the project on her own.

• C. Report her teammates to management

• D. Strive to maintain a positive working environment

As a leader managing conflict, which of the following should you accomplish?

• A. Choose who is right

• B. Resolve conflict quickly

• C. Let everyone know you are boss

• D. Vary your management style

What is the study and examination of moral and social responsibilities?

• A. Ethics

• B. Communication

• C. Ergonomics

• D. Public relations