Concepts of Effective Communication

What are the two types of communication?

• Verbal and Physical

• Nonverbal and Verbal

• Face-to-face and Descriptive

What is the correct order in communication?

• Feedback, Message, Receiver, Sender

• Sender, Receiver, Feedback, Message

• Sender, Message, Receiver, Feedback

All are barriers of communication except:

• Engagement

• Personal

• Cultural

• Environmental

A Vietnamese patient can not understand what you are saying. You need them to communicate their pain. You should not:

• Make gestures with your hands

• Show them pictures

• Secure an interpreter

• Yell loudly so they can hear better

An example of active listening is:

• Talking to a friend while the teacher is talking

• Maintaining eye contact with a boss

• Looking past your friend as they speak to you

• Interrupting a presentation

A healthcare professional speaks in a very soft, muted tone while working with an elderly patient. What barrier is most evident?

• Physical

• Environmental

• Personal

• Cultural

All are examples of non-verbal communication except:

• Body Language

• Vocabulary

• Facial Expressions

• Eye Contact

What is an example of written communication methods?

• Log patient history in computer system

• Texting boss to ask for sick day

• Recording a patient's symptoms on paper

• speak face-to-face with patient about sickness

What is prejudice?

• a preconceived opinion not based on reason

• sympathy or indulgence for beliefs

• equal treatment despite race

An anesthetist plays a radio loudly while preoperative care is discussed. What barrier is most expressed?

• Physical

• Cultural

• Personal

• Environmental