U2L3 Verbal Communication LPSCS

In order for effective verbal communication to occur, the message must be clear and ________________.

• Present

• Interpreted

• Concise

• Withheld

Persons in LPSCS careers must effectively communicate with:

• The Public

• Co-workers

• Supervisors

• All of the above

Slang terminology should always be used in order for the public to understand the message being conveyed.

• True

• False

Written communication should have all EXCEPT the following:

• Moderate speed of speech

• Correct grammar

• Correct punctuation

• Correct spelling

The individual who analyzes and interprets the message is the:

• Speaker

• Message

• Receiver

• Feedback

Legal terminology should be modified or defined.

• True

• False

Which of the following can be a distraction which can interfere with communication?

• Impaired vision

• Facing the receiver

• Inclement weather

• Good lighting

Denial is a ___________________.

• Communication skill

• Defense mechanism

• Therapeutic technique

• Alternative method of communicaiton