Vehicle Maintenance

What does vehicle maintenance consist of?

• A visual check of all vehicle systems

• A series of checks and replacement of serviceable items

• Replacement of oil, air, fuel filters only

• An inspection of the braking system only

Which of the statements below is an advantage of vehicle maintenance?

• It will ensure the vehicle will pass an MOT test

• It will identify potential faults before they become more dangerous

• It will ensure the vehicle will not breakdown before its next service

• It will increase the price of the vehicle

Name 2 purposes of the job card?

• To inform the technician of the type of service work required

• To give to the customer to inform of the work completed

• To allow the technician to record faults found

• To record prices of parts and labour of the service

What details should be contained on a job card?

• Vehicle make, model, engine size and registration

• Vehicle make, model, tyre size and registration

• Vehicle make, model, engine size and tyre size

• Vehicle make, tyre size, engine size and registration

What is the purpose of the service check list?

• To give the technician information of all work that needs to be carried out

• To allow the technician to complete the important tasks but miss less important bits off

• To allow the technician to see which fluid levels need checking

• To give the technician all the measuring data required to complete the service

What is the image displayed used for?

• To colour in when bored

• To identify any damage to body panels

• To record tyre tread depths

• To record tread depths and damage to body panels

Why do main dealers require the service book to be up to date?

• It makes them feel good

• It ensures the manufacturers warranty is valid

• It means the vehicle will never breakdown

• It ensures the manufacturers warranty will last for 15 years

What is 'mark up'?

• An amount added to the selling price to cover garage costs and give profit

• An amount added to the selling price just to cover garage costs

• An amount added to the selling price to allow the garage owner to have a large pay rise

• An amount added to the selling price to rob customers

What is the current VAT %

• 10%

• 15%

• 17%

• 20%

What is VAT?

• A tax added to all goods and services

• A tax added to non exempt services and goods

• A tax added to services and goods to rob customers

• A tax added to services and goods to make the garage more profit