Chapter 5 Customer Service

A cover letter differentiates you from the competition.

• True

• False

Employable is when a person is looking for a career.

• True

• False

A resume should include a picture of yourself.

• True

• False

Initiative is demonstrating a willingness to work and seek out a new challenge.

• True

• False

A cover letter usually contains how many paragraphs?

• 1

• 2

• 3

• 1,241,852,091

A cover letter closes with

• your contact information

• a call to action

• your qualifications

• a reference sheet

An example of planning and organizing is

• Demonstrating effective allocation of time

• Operating tools and equipment in accordance with procedures

• Maintaining a safe environment

• Anticipating consequences of decisions

A resume is in written in what format?

• paragraph

• list

• spreadsheet

• database

Fulfilling obligations, completing assignments, and meeting deadlines is an example of

• Initiative

• dependability

• adaptability

• applied knowledge

A cover letter is written in which format?

• paragraph

• list

• spreadsheet

• database