Lafayette Day 2

Which of the following is listed as under Safety in MST?

• AT&T Call Answer

• AT&T Get There

• AT&T Safe Drive

• AT&T Roadside Assistance

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What is the purpose of MyCSP? Select all that apply

• Central resource of the favorite places to eat in each city

• Gives directions to all Time Warner buildings

• Find out information about The Promise

• Central resource for the most accurate and up to date information to resolve and answer customer’s questions.

What is the Promise?

• Optional

• Guide for all customer interactions

• Contains 12 Experience Steps

• Complicated

Which of the following are smart watches offered by AT&T? Select all that apply

• Apple Watch Series 3 GPS+Cellular

• LG Watch Urbane 2nd Edition LTE

• Samsung Pack 2

• IPhone Watch Series 2

What's included in Roadside Assistance? Select all that apply

• Towing for mechanical failure

• $9.99 per month

• Out-of-gas fuel delivery

• Lockout assistance and key replacement

How much is 6Mbps Internet for customers who are part of Access from AT&T Program?

• $15 per month

• $10 per month

• $5 per month

• $8 per month

Who is the Chairman & CEO of AT&T?

• Randall Stephenson

• Tony Barton

• Jamie Barton

• Jason Venable

How many GB of hotspot does a customer receive with ATT Unlimited and More Premium Plan?

• 15 GB

• 5 GB

• 10 GB

• None

What are some benefits of AT&T internet? Select all that apply

• Free McAfee Security Suite ($60/year value) for the life of account for all AT&T Internet customers and customers with DSL 3Mbps.

• Free for the first month

• $15 discount with unlimited & more wireless plan

• Up to 11 email accounts (one main account plus 10 sub-accounts).