POHS Second Six Week Exam 18 19

Communication mistakes can lead to serious errors in patient care with devastating results for patients and their families.

• TRUE

• FALSE

Listening is the most neglected of all the communication skills, yet it is the most vital skill for understanding a message.

• TRUE

• FALSE

Healthcare workers should use effective writing that is clear, concise, and accurate in dealing with all patient information.

• TRUE

• FALSE

It is important for all documents in a patient’s medical record to follow a specific system of organization.

• TRUE

• FALSE

All e-mail communications must remain formal and follow the rules of business communication because they can become part of the legal record of patient care.

• TRUE

• FALSE

American healthcare is made up of two major systems: the healthcare provider system and the healthcare payment system.

• TRUE

• FALSE

The Centers for Disease Control and Prevention focuses on disease outbreaks and prevention across the globe in underdeveloped and underserved regions.

• TRUE

• FALSE

The Centers for Medicare & Medicaid Services provides health insurance for 100 million elderly and poor Americans.

• TRUE

• FALSE

Home health care services provide support for people who are unable to live independently at home because they are frail, elderly, or disabled.

• TRUE

• FALSE

Patients can reduce the cost of healthcare by taking care of themselves and using their available care responsibly.

• TRUE

• FALSE