Chapter 3 What your employer expects

When you schedule a doctor’s appointment for a time after work hours, you are exhibiting the personal quality of ____.

• punctuality

• loyalty

• attendance

• sociability

Which of the following is an example of unethical behavior in the workplace?

• Arriving at work early

• Using the company's computer to shop online

• Proofing the report you wrote to check for errors

• Not making personal phone calls while at work

Your company is working on developing a new product, and you discuss it with a friend. Which quality have you failed to observe?

• Confidentiality

• Loyalty

• Honesty

• Integrity

An example of loyalty is not ____.

• Stealing from the company

• Being late for work

• Criticizing your supervisor's decisions

• Being rude to coworkers

It is discovered that a group project has an error. You realize that it was your fault and admit it and take steps to correct it. You have demonstrated ____.

• work ethic

• individual responsibility

• loyalty

• initiative

You have completed a work assignment. Your supervisor is in a meeting, so while waiting for your next assignment you ask your coworkers if they need help with their work. You have demonstrated ____.

• individual responsibility

• confidentiality

• initiative

• punctuality

Which of the following shows courtesy to a customer?

• Telling a customer you cannot help them because you are going on break

• Putting a customer on hold and then forgetting about them

• Laughing at the way a customer is dressed

• Telling a customer where an item is in the store and walking with them to make sure they find it

One's feelings of high or low self-worth

• attitude

• self-esteem

• punctuality

• initiative

Pointing out a weakness to bring about improvement.

• attitude

• courteous

• constructive criticism

• ethics

Guiding set of moral values.

• attitude

• self-esteem

• socialiabilty

• ethics