Organizing Unit Review- Management

Organizational structure is the description of the vertical and horizontal configuration of departments, authority, and jobs within a company.

• True

• False

While organizational structure emphasizes the activities through which work is done in the organization, organizational process emphasizes jobs and their authority relationships.

• True

• False

Functional departmentalization organizes work and workers into separate units responsible for particular business functions or areas of expertise.

• True

• False

Departmentalization is a method of organizing work and workers into separate units responsible for particular business functions or areas of expertise.

• True

• False

The organizational process ___________________.

• defines roles not activities

• limits the adaptivity of an organization

• uses vertical and horizontal departmentalization

• is a traditional method for establishing organizational structures

• is the collection of activities that transform inputs into outputs that customers value

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses _______________departmentalization.

• matrix

• product

• customer

• geographic

• functional

With ______________departmentalization, most employees report to two bosses.

• matrix

• product

• customer

• geographic

• functional

One of the key assumptions underlying the chain of command is _______________, which means that workers should report to just one supervisor.

• delegation of command

• empowerment

• synergistic authority

• unity of command

• centralization of authority

Decentralization ________________________.

• leads to faster decision making and more satisfied customers and employees

• is characteristic of only large companies

• is more appropriate where standardization is important

• is accurately described by all of these

_____________is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.

• Reciprocity

• Task identity

• Empowerment

• Autonomy

• Motivational assertion