In TOM: To view charges applied to a passenger's payment method, you visit this tab:

• User Charges

• Applicant

• Payouts

• Page View History

Using the phone number in TOM: 204-914-0098; when did Randi-Rae apply to drive with Lyft?

• Aug 27, 2015

• Oct 18, 2017

• Sept 20, 2015

• Jan 19, 2018

TOM (Tools for Operational Management) is also known as what?

• Ground Control

• BRADY

• The Main System

• Mission Control

True or False: You should access your friend's profile in order to issue them credits.

• True

• False

Which of the following is allowed to be disclosed during an issue investigation?

• Passenger's First Name

• Last Names

• How We Link Accounts

• Driver's First Name

• Lyft App Details

Using the phone number in TOM: 204-914-0098, what company does Randi-Rae use for insurance on her Chevrolet Equinox?

• She has not yet added insurance.

• Geico.

• Alliance Pacific Insurance

Where do you go in TOM to view Referral Codes?

• Applicant

• Coupons

• User Feedback

• Page View History

In order to view an automated message for a local promotion, where do I need to look in TOM?

• Coupons

• Incentives

• Messaging History

• User Groups

A pre-written response in Zendesk is known as a _________.

• Macro

• Script

• Text expander

• Submission reason

True or False: You should never leave any notes in TOM when you make changes to an account.

• True

• False