FBLA Business Etiquette

Which one of these is poor etiquette?

• Listen to your favorite radio station when your manager is giving you a directive.

• Use your cell phone when your co-workers are discussing a possible solution to a problem.

• Call your parent when you are having computer issues

• All of the above

The word netiquette means ______________________.

• network etiquette

• email rules

• digital signal

• online resources

What is the advantage of email access?

• quicker, easier, cheaper and environmentally friendly

• it's free

• quicker and it's harsh on the environment

• cheaper and is more meaningful

You should always send ______________________ in emails.

• facts

• opinions

• multiple opinions

• thoughts

You should never forward:

• facts

• documents

• responses

• chain letters and offensive remarks

Emails are:

• permanent

• erasable

• informal

• blogs

Three common problems with punctuation in emails are

• commas in the wrong place, careless writing and paragraphs that are not separated with spaces

• correctly spelled words, correct grammar and correct punctuation

• correct punctuation, spelling problems and poetry

• correctly spelled words, correct punctuation and poems

When should you reply to an email?

• within 72 hours

• within 48 hours

• within 36 hours

• within 24 hours

You should always keep copies of ______________ emails.

• important

• personal

• musical

• inappropriate

What should you always do before sending an email?

• Reply

• Forward

• Copy

• Re-Read