FBLA Healthcare Administration

Which one of the following represents a behavior that is intended to protect oneself from a perceived threat? Competency: Managing office procedures

• defensive

• offensive

• ethnic

• anxiety

Confidentiality is a major concern when:

• faxing documents to a patient

• e-mailing documents to a patient

• leaving a message on a patient's answering machine

• talking to other patients concerning the patient in question

A bruise also is known as a/an:

• cardio version

• contusion

• occlusion

• cauterization

Which definition best describes a thoracotomy?

• incision through the chest wall

• pertaining to the location of the thorus

• delineation of deep structures behind the chest wall

• examination of the chest wall

Patient education is critical to prevent the onset of a repeat of illness. What is essential to assess before beginning patient education?

• time available for teaching

• caregiver's expectations

• readiness to learn

• ability to integrate medication with newly learned strategies

The Centers for Disease Control and Prevention is the principal agency concerned with the health and safety of people throughout the: Competency: Managing financial functions

• world

• United States

• Southwest region

• Northwest region .

What is the name of a service that may by employed by a medical practice to prepare and send all monthly statements and to place collection calls when needed? Competency: Health insurance

• billing service

• collection agency

• service agency

• clearinghouse

The government requires businesses to report incomes on a regular basis. What is the required form to be sued in this reporting process?

• wage and tax statement form

• wage and taxable account form

• employee withholding form

• employer quarterly tax reporting form

Which one of the following statements regarding interviewing a patient is correct? Competency: Medical history

• Restate the patient's comments to be sure the information recorded is accurate.

• Let the patient know you have limited time for the interview and must get through all the questions.

• Interrupt the patient as needed to be sure you have the correct information.

• Ask yes and no answer questions to be sure information provided is correct.

Moving your fingers across the screen, instead of using a mouse is known as which one of the following technologies?

• sensitive screen

• flash screen

• mobile screen

• touch screen