WRS

You are working at a graphic firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get home at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

• Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline.

• Agree to stay and finish your project without question because the work is more important.

• Since you first committed to help your neighbor, tell your co-worker you cannot stay and why.

• Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.

Justine told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

• resourcefulness

• problem-solving

• reliability

• honesty

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?

• Remain calm and report the problem to the manager’s boss.

• Directly confront the manager about the situation.

• Ask the manager to stop speaking in such an inappropriate way.

• Join in with the use of the inappropriate language to fit in.

Why is having diversity in a company culture’s staff a good idea?

• There is a broader range of talents, skills, and creativity.

• It creates a homogenous work ethic.

• The work environment will be more ethical.

• It meets the quota for minority cultures.

Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict?

• Report Ashley to the human resources manager.

• Let these inappropriate actions go because it will get better with time.

• Ignore Ashley but make sure her peers know.

• Write an email to her parents explaining the situation and asking for help.

You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation?

• Make sure the customer knows this will never happen again and later report it to the restaurant manager.

• After talking with another server, ask the head chef to come out and apologize to the customer profusely.

• After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology.

• Have the restaurant manager offer a substitute and a significant discount on the overall meal.

Which of the following phrases is appropriate for a formal greeting during a presentation?

• Be seated

• Let’s get started

• Listen up

• Welcome

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?

• Hello Sally Smith!

• Dear Ms. Smith,

• Dear Madam or Sir:

• Dear Mrs. Smith

Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

• Ask a co-worker to help make the decision and select the best contractor using this rationale.

• Select the contractor who is the most affordable and explain why to your supervisor.

• Select the contractor who is closes in distance to the job location.

• Evaluate all factors needed and select the most suitable contractor based on the factors.

Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses but the other employee is not. Why should the employee be wearing safety glasses?

• It is the ethical thing to do and is therefore morally correct.

• Most employees wear safety glasses as a safety precaution.

• Safety glasses should always be worn on the shop floor.

• All global companies suggest that employees wear safety glasses.