When an employee is giving an oral presentation he or she should speak clear and

• in a low voice

• quickly

• confidently

• in a monotone voice

Which of the following questions is more likely to get to a specific definition of a problem?

• What was happening when the failure occurred?

• Has this problem happened before?

• What other problems have you had with this machine?

• How often has this problem happened before?

When a group is ___ possible solutions for a problem, they should record all comments and suggestions.

• brainstorming

• forming

• thinking

• working out

Robert is a new employee and has joined a work team for the company. What is the best way the other team members can help Robert to participate meaningfully in the team discussions?

• Instruct Robert not to talk very much during the first meeting he attends, so he can learn as much as possible.

• Assign Robert to watch the group during the first few meetings.

• Let Robert fend for himself.

• Tell Robert about the "ground rules" the team has created to guide the meetings and explain what the group has done in recent meetings.

Which of the following is a violation of copyright laws?

• Using information obtained from the Internet in a reserach paper

• Copying answers from another student's math assignment

• Using clipart that you purchased from Staples

• Copying and sharing music files with your friends

Two students created websites for others to obtain copies of software and music that could easily distributed. Can you predict the outcome if Student A received monetary compensation but Student B did not?

• Neither violated copyright law

• Both were found guilty of violating copyright law

• Student A was found guilty of violating copyright law; Student B was not

• Student B was found guilty of violating copyright law; Student A was not

How would you describe plagiarism?

• Using words from another source

• A restatement of a text or phrase in other words

• A law protecting the intellectual property of individuals

• Using someone else's work without proper acknowledgment

Which of the following is the default template file in Microsoft Word?

• New

• Blank

• General

• Norma

Which of the following mail merge terms contains the specific information to be inserted in a mail merge document?

• Main Documents

• Data Source

• Update Fields

• Match Source

If you click within a text box, and press [Delete], which of the following occurs?

• Text within the text box is selected

• Text within the text box is deleted

• Text box is deleted, but text remains

• Text and text box are deleted