Post Test NBNO
Quiz
•
Professional Development
•
Professional Development
•
Medium
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa batas maksimal keterlambatan dalam satu bulan?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa persen sampling OK yang harus dipenuhi dalam satu bulan?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa nilai PNP yang harus dicapai agar statusnya lulus?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa Average Handling Time dalam mengerjakan satu case?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dalam mencapai customer experience, ada beberapa kebutuhan yang diinginkan pelanggan dibawah ini, kecuali ?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pelanggan Netizen 2 (Internet dan UseeTv) ingin menikmati layanan all Channels UseeTv, maka agent menyarankan untuk?
A. Upgrade to Assential Channels
B. Upgrade ke 3P (Internet, telepon dan UseeTv) Premium 50 atau 100 Mbps
C. Menambahkan minipack melalui my.telkom.co.id
D. Semua salah
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika pelanggan mengeluh terkena isolir pada tanggal 21 dalam keadaan belum melunasi tagihannya apakah yg harus dilakukan agent?
A. Membuka isolir layanan telpon serta internet pelanggan dan edukasi untuk melunasi tagihannya
B. Membuka isolir layanan internetnya saja serta edukasi melunasi tagihannya
C. Edukasi melunasi tagihannya terlebih dahulu dan setelah tagihannya sudah dilunasi baru membuka isolir layanan internet serta telponnya
D. Mengacuhkan pelanggan tanpa edukasi apapun
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