Effective Communication

Using body language is ______________ communication.

• verbal

• non-verbal

Active listening happens when the _________________________ .

• listener is fully focused on the speaker

• listener is actively sharing verbal signs of listening

• listener is actively sharing non-verbal signs of listening

• listener is sharing their thoughts and opinions

_______________ occurs when the receiver receives the message, understands the message and responds to the message.

• Compromise

• Anger

• Conflict

• Effective communication

The clear exchange of ideas and information is _________.

• listening

• communication

• sympathy

• social isolation

Communication involves __________________.

• a speaker or writer

• a listener or writer

• all of the above

Non-verbal communication includes ________________________.

• tone

• body language

• facial expressions

• gestures

• all of the above

Communication is the process of sending and receiving messages.

• true

• false

Communication that is spoken is called ____________ ___________ .

• written communication

• verbal communication

• nonverbal communication

• ineffective communication

Effective communication does not take place until the receiver ________________ the message.

• agrees with

• understands

• hears

• pays attention to

What is the role of the receiver when communicating?

• To start the communication process

• To give signs and symbols to others

• To receive the message and then decode it

• To be the primary person communicating