Communication skills Training - Knowledge check 1

What is the most important attribute to be successful person

• Knowledge

• Skills

• Attitude

What is the right order for the process of effective communication?

• Creation, Transmission, Response, Translation, Reception

• Creation, Transmission, Response, Reception, Translation,

• Creation, Transmission, Reception, Translation, Response

• Transmission, Creation, Reception, Translation, Response

3 Type of communication & their weight-age are?

• Body Language - 50, Tone - 30, Words - 20

• Body Language - 20, Tone - 30, Words - 50

• Body Language - 35, Tone - 35, Words - 30

• Body Language - 55, Tone - 38, Words - 7

• Body Language - 7, Tone - 38, Words - 55

Which one of these is not a assertive style of communication?

• Respects the thoughts and views of others

• Reaches their own aim/goals and motivates others to do the same

• Talks loudly to make others listen to them

• Keeps eye contact in a conversation

Which one of these is passive style of communication?

• Feels that only his/her opinions and actions matter

• Speaks of their own views politely

• May exhibit threatening body language

• Talks quietly or not at all

5 Levels of listening are?

Kindly answer in orderly fashion.

• Ignoring , Re-tending , selective listening , Attentive Listening, Emphatic Listening

• selective listening , Attentive Listening, Emphatic Listening, Ignoring , Pretending

• Emphatic Listening, selective listening, attentive listening, pretending, Ignoring.

• Ignoring , Pretending, selective listening , Attentive Listening, Emphatic Listening

Which one of them is not part of five rules of active listening?

• Concentrate

• Don’t interrupt

• Use your body language

• Making assumptions

• Summarize and reflect back

In abbreviation PICTURE for tone of voice, word C stands for

• Careful

• Communication

• Courtesy

• Connections