Customer Service Midterm Exam - Part 1

Choose an example of good customer service.

• Food service assistands stands with their  backs to the customer
• A food service assistant smiles and greets the customer politely
• A food service assistant chews her nails whilst waiting for her customer to make their choice.
• A chef shouts at a colleague when they make an error with a food order.

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

Which is not a way to provide consistent and reliable service?

• Product knowledge
• Dealing with problems
• Long waiting time
• Short waiting time

Why is Great Customer Service Important?

• The customer is happy.
• You experience less grief from the costumer
• Stress levels are down.
• All of them

When Dealing with a Customer, You Should Not?

• Get caught up in an argument.
• Use the word "NO"
• Give out orders or place blame on the Customer.
• All of these

What is customer service?

• The way a business looks after its customers
• selling a product of service
• promoting a product
• Way way someone speaks to you

What is it called when customers makes repeat purchases because they prefer the business’s products to those of its rivals.

• Customer Loyalty
• Rising market share
• Attracting new customers

What is rule number 1 in customer service?

• Customer is always right
• Yes we can
• keep asking them for more
• A good customer is a profitable customer

A key benefit from offering good customer service is

• Lower costs
• Repeat business
• Reduced tax
• less customers

What do customers expect business employees to be?

• Well- Informed
• Irresponsible
• Wealthy
• Laid- Back