Customer Service Fall Exam

Customer Service Fall Exam

11th Grade

45 Qs

quiz-placeholder

Similar activities

Summative Assesment Second Trimester

Summative Assesment Second Trimester

11th Grade

40 Qs

Test 1

Test 1

2nd Grade - Professional Development

40 Qs

FamilyQuiz!

FamilyQuiz!

KG - Professional Development

50 Qs

HAPPY 22 TO OUR COMPANY (BNI LIFE INSURANCE)

HAPPY 22 TO OUR COMPANY (BNI LIFE INSURANCE)

1st Grade - Professional Development

50 Qs

Job Interview/Life Skills

Job Interview/Life Skills

9th - 12th Grade

45 Qs

SMAM18 PAS PKN11(19-20)

SMAM18 PAS PKN11(19-20)

11th Grade

50 Qs

Soal Ujian Akhir Tahun Informatika

Soal Ujian Akhir Tahun Informatika

9th Grade - University

50 Qs

Customer Service Fall Exam

Customer Service Fall Exam

Assessment

Quiz

Other

11th Grade

Medium

Created by

Jala Bergeron

Used 16+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

45 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Great customer service combines:

professionalism

critical thinking

problem solving

respect

all of these answers

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The American with Disabilities Act states that every business must accommodate people with physical disabilities. When you are making these accommodations, you are making your store:

seasonal

reachable

accessible

inaccessible

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you want to succeed in offering great personal service to customers, you will rely on:

focusing on sales goals

maintaining a record of customer needs and preferences

maintaining inventory control

focusing on helping coworkers

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your client records should contain all of the following EXCEPT:

email

name

Facebook account

telephone number

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is first-in-first-out?

rotation of personnel so those hired 1st are moved out to the sales floor 1st

rotation of perishable so those expiring first are in the front

the 1st customer in line is the first serviced and first out the door

rotation of merchandise so that trendy items replace the old trend

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most overlooked step in the job hunting process?

send a thank you note after the interview

include a cover letter

make a follow up call

ask for a referral

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT key to maintaining a store display?

restocking if necessary

checking the display throughout the day

filling in holes of the display throughout the day

keeping the display cluttered

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?