Search Header Logo

Customer Service Fall Exam

Authored by Jala Bergeron

Other

11th Grade

Used 16+ times

Customer Service Fall Exam
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

45 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Great customer service combines:

professionalism

critical thinking

problem solving

respect

all of these answers

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The American with Disabilities Act states that every business must accommodate people with physical disabilities. When you are making these accommodations, you are making your store:

seasonal

reachable

accessible

inaccessible

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you want to succeed in offering great personal service to customers, you will rely on:

focusing on sales goals

maintaining a record of customer needs and preferences

maintaining inventory control

focusing on helping coworkers

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your client records should contain all of the following EXCEPT:

email

name

Facebook account

telephone number

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is first-in-first-out?

rotation of personnel so those hired 1st are moved out to the sales floor 1st

rotation of perishable so those expiring first are in the front

the 1st customer in line is the first serviced and first out the door

rotation of merchandise so that trendy items replace the old trend

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most overlooked step in the job hunting process?

send a thank you note after the interview

include a cover letter

make a follow up call

ask for a referral

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT key to maintaining a store display?

restocking if necessary

checking the display throughout the day

filling in holes of the display throughout the day

keeping the display cluttered

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?