Payments&Payment Arrangements

Payments&Payment Arrangements

Professional Development

30 Qs

quiz-placeholder

Similar activities

All eevee names and evolution

All eevee names and evolution

Professional Development

25 Qs

IHG Breakfast Excellence Quiz

IHG Breakfast Excellence Quiz

Professional Development

30 Qs

vigilance awareness week quiz 2021

vigilance awareness week quiz 2021

Professional Development

25 Qs

QUIZ 8PM 07-07

QUIZ 8PM 07-07

7th Grade - Professional Development

25 Qs

Famous Buildings JEE Paper - 2

Famous Buildings JEE Paper - 2

7th Grade - Professional Development

25 Qs

English 6 conversation

English 6 conversation

Professional Development

25 Qs

PPCE 3

PPCE 3

University - Professional Development

25 Qs

MA - Ch-12 = Forecasting Techniques

MA - Ch-12 = Forecasting Techniques

Professional Development

25 Qs

Payments&Payment Arrangements

Payments&Payment Arrangements

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Used 24+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is T-Mobile's less preferred payment channel?

Walk-in

Speech Interactive Voice Response

Mailed Payments

Auto Pay

My T-Mobile

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which payment channel does not accept credit cards?

Speech Interactive Voice response

Mailed Payment

Schedule of Future Dated Payments

MyAccount App

3.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Which of the following is a walk-in payment service? Select all that apply.

Western Union

Money Gram

CheckFree

Indirect retailers

4.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Select the exemptions for payment support fee.

The customer is making split payments, such as using two cards to pay the balance; only charge for one payment fee

The account is current and has never been past due or delinquent

The customer is making a payment and setting up a payment arrangement on the same call, waive the one-time payment fee

The customer is on a payment arrangement.

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What should you do if the customer wants to make a payment but does not want to pay the payment support fee? The customer is NOT exempt from paying the payment support fee.

Waive the payment support fee.

Recommend self-service options.

Escalate to a coach.

Process the payment anyway and adjust the payment support fee in the billing system as a one time courtesy.

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the payment posting timeline for the Payments on T-Mobile.com?

Within 24 hours of bill cycle due date

Within 2 hours

Within 24 hours of expected payment

Within 2 hours to 7 days, depending on the method of payment

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the payment posting timeline for Credit Card Payments?

Within 24 hours of bill cycle due date

Within 2 hours

Within 24 hours of expected payment

Within 2 hours to 7 days, depending on the method of payment

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?