Payments&Payment Arrangements

What is T-Mobile's less preferred payment channel?

• Walk-in

• Speech Interactive Voice Response

• Mailed Payments

• Auto Pay

• My T-Mobile

Which payment channel does not accept credit cards?

• Speech Interactive Voice response

• Mailed Payment

• Schedule of Future Dated Payments

• MyAccount App

Which of the following is a walk-in payment service? Select all that apply.

• Western Union

• Money Gram

• CheckFree

• Indirect retailers

Select the exemptions for payment support fee.

• The customer is making split payments, such as using two cards to pay the balance; only charge for one payment fee

• The account is current and has never been past due or delinquent

• The customer is making a payment and setting up a payment arrangement on the same call, waive the one-time payment fee

• The customer is on a payment arrangement.

What should you do if the customer wants to make a payment but does not want to pay the payment support fee? The customer is NOT exempt from paying the payment support fee.

• Waive the payment support fee.

• Recommend self-service options.

• Escalate to a coach.

• Process the payment anyway and adjust the payment support fee in the billing system as a one time courtesy.

What is the payment posting timeline for the Payments on T-Mobile.com?

• Within 24 hours of bill cycle due date

• Within 2 hours

• Within 24 hours of expected payment

• Within 2 hours to 7 days, depending on the method of payment

What is the payment posting timeline for Credit Card Payments?

• Within 24 hours of bill cycle due date

• Within 2 hours

• Within 24 hours of expected payment

• Within 2 hours to 7 days, depending on the method of payment

Duplicate payments submitted through MyT-Mobile on the same day will not process.

• True

• False

If you see a YELLOW payment activity icon while reviewing payment history in Samson what does that mean?

• Payment Returned/Credit Card Refund

• Check Refund

• Payment Transfer

• Partial Payment Transfer, Back out, or Refund

The following account types can be paid at MyT-Mobile.

• Active

• Delinquent

• Suspended

• Cancelled