
Payments&Payment Arrangements
Quiz
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Other
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Professional Development
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Practice Problem
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Medium
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30 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is T-Mobile's less preferred payment channel?
Walk-in
Speech Interactive Voice Response
Mailed Payments
Auto Pay
My T-Mobile
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Which payment channel does not accept credit cards?
Speech Interactive Voice response
Mailed Payment
Schedule of Future Dated Payments
MyAccount App
3.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
Which of the following is a walk-in payment service? Select all that apply.
Western Union
Money Gram
CheckFree
Indirect retailers
4.
MULTIPLE SELECT QUESTION
2 mins • 1 pt
Select the exemptions for payment support fee.
The customer is making split payments, such as using two cards to pay the balance; only charge for one payment fee
The account is current and has never been past due or delinquent
The customer is making a payment and setting up a payment arrangement on the same call, waive the one-time payment fee
The customer is on a payment arrangement.
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What should you do if the customer wants to make a payment but does not want to pay the payment support fee? The customer is NOT exempt from paying the payment support fee.
Waive the payment support fee.
Recommend self-service options.
Escalate to a coach.
Process the payment anyway and adjust the payment support fee in the billing system as a one time courtesy.
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is the payment posting timeline for the Payments on T-Mobile.com?
Within 24 hours of bill cycle due date
Within 2 hours
Within 24 hours of expected payment
Within 2 hours to 7 days, depending on the method of payment
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What is the payment posting timeline for Credit Card Payments?
Within 24 hours of bill cycle due date
Within 2 hours
Within 24 hours of expected payment
Within 2 hours to 7 days, depending on the method of payment
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