Business Procedures

The main part of a letter with the paragraphs is called

• a. Body

• b. salutation

• C. paragraph parts

• d. letter

who do you address the letter to if you do not know the name of a specific person?

• a. Dear company

• b. Dear president

• c. to who cares

• To Whom It May Concern

Google is an example of

• a, search engine

• b. internet

• c. browser

your opening remarks in a presentation should

• a. state your purpose

• b. introduce yourself

• c. be brief

• d. all the above

Reliable

• a. dependable

• late

• customer

issues that affect achieving company goals

• a. quality management

• b. customer satisfaction

• c. team work

• d. all the above

Ethical standards requires

• a. employees

• b. honesty, fairness, and justice

• c. public

• d. none of the above

code of ethics

• a. moral standards or values

• b. improvement

• c. policy

• d. handbook

general expectations for employees

• a. reliability

• b. productivity

• c. cooperativeness

• d. all the above

Define transaction

• a. a business deal r agreement, exchange of data or sales

• b. a sentence

• c. a letter

• d. poem