HUB

Which tool is used to access accounts and validate?

• DPI

• Dynamics

• HUB

• Pega

Which tab houses your recent contacts?

• Customer Tab

• Billing Tab

• Interactions Tab

• Home Tab

Where can I find CLV and Churn indicators?

• Customer Intent

• Customer Journey Bar

• Interactions Tab

• App List

What does CLV stand for?

• Customer Leaving View

• Churn Level Value

• Consumer Level Variable

• Customer Lifetime Value

A red CLV indicates what?

• High Value

• Low Value

• Medium Value

• Very low Value

Where in the HUB would you go to find Promotion information for the customer's account?

• Billing Tab

• Account Services Tab

• Interactions Tab

• Customer 360 Tab

Which are the following are true about Interactions?

• A single S-Case can have multiple I-Cases

• A single S-Case can have multiple S-Cases

• A single I-Case can have only 1 S-Case

• A single I-Case can have multiple S-Cases

Under what tab in the Hub can you view Adjustment History?

• Customer Tab

• Billing Tab

• Account Services Tab

• Home Tab

(T/F) The Home Tab is only available after you have accessed an account.

• True

• False

When a Basic Search fails, what happens?

• Customer Validation screen appears

• Customer Tab appears

• Advanced Search appears

• Close Interaction appears