
HUB

Quiz
•
Fun
•
Professional Development
•
Hard
Used 30+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which tool is used to access accounts and validate?
DPI
Dynamics
HUB
Pega
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which tab houses your recent contacts?
Customer Tab
Billing Tab
Interactions Tab
Home Tab
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where can I find CLV and Churn indicators?
Customer Intent
Customer Journey Bar
Interactions Tab
App List
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does CLV stand for?
Customer Leaving View
Churn Level Value
Consumer Level Variable
Customer Lifetime Value
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A red CLV indicates what?
High Value
Low Value
Medium Value
Very low Value
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where in the HUB would you go to find Promotion information for the customer's account?
Billing Tab
Account Services Tab
Interactions Tab
Customer 360 Tab
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which are the following are true about Interactions?
A single S-Case can have multiple I-Cases
A single S-Case can have multiple S-Cases
A single I-Case can have only 1 S-Case
A single I-Case can have multiple S-Cases
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