Work Keys - Reading

You are a cashier. According to the notice shown, what should you write on a store employee's receipt?

ATTENTION CASHIERS:

All store employees will now get 20% off the price of clothes they buy here. Please follow the new directions listed below.

Selling clothes to employees

Ask to see the employee's store identification card. Enter the employee's department code number into the cash register. Use the cash register to take 20% off the price. Then push the sales tax button. Write your initials on the sales receipt. Sell clothes to employees during store hours only.

Accepting clothing returns from employees

Employees receive a store credit certificate for clothes they return to the store. Store credit certificates are next to the gift certificates. Employees may not get a cash refund for clothes they return to the store.

• The employee's identification number

• The employee's department number

• The amount of sales tax

• The 20% discount price

• Your initials

According to the instructions shown, what is a condition for project success other than delivery on time?

INSTRUCTIONS TO SORTING DEPARTMENT:

SPECIAL PROJECT TO FIX ORDER #888

Five long, blue plastic bins have been placed over by the overhead door. Piled on the other side of this room, near the time clock, are several thousand steel rods of varying lengths. All of those rods must be sorted by length and placed in the bins.

Bin “1” is for rods that are four to five meters long.

Bin “2” is for rods that have a length of over five meters, up to six meters.

Bin “3” is for rods that have a length of over six meters, up to eight meters.

Bin “4” is for rods that have a length of over eight meters, up to ten meters.

Bin “5” is for warped or unsmoothed rods. These will not be accepted.

If these rods are not all sorted correctly, the customer will reject the order. We cannot afford to let that happen again. Work as quickly as you can because Friday is the deadline for delivery of the order.

• All rods must be sorted by both length and diameter.

• Rods eleven meters long must be leaned against the overhead door.

• The customer does not want rods that are warped.

• The five-meter-long rods must go in Bin 2.

• The ten-meter-long rods must arrive at the customer in Bin 4.

According to the policy shown, what should you do if you lose an authorization sticker?

Goldberg's Auto Parts is served by more than fifty different accounts, each with its own sales representative, company name, corporate address, and shipping address. As a shipping and receiving clerk at Goldberg's, you are required to return defective merchandise to the manufacturer.

Standard procedure for returning an item begins with your written request to the company for authorization. Always send the request to the corporate address, not to the shipping address. Unless the company file folder contains a form for this procedure, write a business letter to the manufacturer supplying the item's stock number, cost, and invoice number; the date it was received; and the reason for its return. The manufacturer's reply will include an authorization number from the sales representative, a sticker for you to place on the outside of the box to identify it as an authorized return, and a closing date for the company's acceptance of the returned item. If you do not attach the provided sticker, your returned box will be refused by the manufacturer as unauthorized, and you will need to obtain a new letter, authorization, sticker, and closing date. Always send a returned box to the shipping address, not to the company's corporate address.

• Send a request for a return authorization along with the rejected part directly to the manufacturer's shipping address.

• Send a request for return authorization along with the rejected part directly to the manufacturer's corporate address.

• Repeat the standard procedure to obtain a new letter, authorization, sticker, and closing date.

• Use a sticker from another company's folder.

• Send the rejected part to your sales representative.

Based on the memo shown, personal messages transmitted or received using Molten Metals, Inc. e-mail accounts will be:

From: J. Kimura, Senior Vice President of Molten Metals, Inc.

To: All e-mail users at Molten Metals, Inc.

To permit our employees to communicate directly with one another as well as with vendors and customers, Molten Metals, Inc. provides a network of e-mail accounts. Access to e-mail is at the sole discretion of Molten Metals, Inc., and we will determine who is to be so empowered. Under President Duarte's leadership, all messages sent and received (even those intended as personal) are treated as business messages. Molten Metals, Inc. has the capability to and reserves the right to access, review, copy, and delete any messages sent, received, or stored on the company e-mail server. Molten Metals, Inc. will disclose these messages to any party (inside or outside the company) it deems appropriate. Employees should treat this server as a constantly reviewed, shared file stored in the system. Due to the reduced human effort required to redistribute electronic information, a greater degree of caution must be exercised by employees transmitting MM, Inc. confidential information using company e-mail accounts. Confidential information belonging to MM, Inc. is important to our independence and should never be transmitted or forwarded to persons or companies not authorized to receive that information. Likewise, it should not be sent or forwarded to other employees inside the company who do not need to know that information. MM, Inc. strongly discourages the storage of large numbers of e-mail messages for a number of reasons. First, because e-mail messages frequently contain company confidential information, it is good to limit the number of such messages to protect the company's information. Second, retention of messages fills up large amounts of storage space on the e-mail server and personal hard disks, and can slow down the performance of both the network and individual personal computers. Finally, in the event that the company needs to search the network server, backup tapes, or individual hard disks for genuinely important documents, the fewer documents it has to search through, the more economical the search will be. Therefore, employees are to delete as soon as possible any e-mail messages they send or receive.

• automatically deleted upon detection.

• avoided by server staff to save company time.

• forwarded to private, personal accounts.

• grounds for personnel action.

• treated no differently from other messages.

Tags

CCSS.RI.11-12.1

CCSS.RI.11-12.2

CCSS.RI.11-12.3

CCSS.RI.11-12.4

CCSS.RI.11-12.6

You have hired a consultant to work with your firm. Based on the agreement shown, what will happen if the consultant’s business is taken over by a major competitor?

Confidentiality

Client and Consultant agree to maintain the confidentiality of each other's trade secrets and any confidential business information disclosed during the term of this agreement, except as authorized by the party that disclosed the information. When the consulting services have been completed, the parties will return all confidential materials and equipment provided during the term of this agreement, unless keeping the materials is authorized by the party that provided them. Each party is responsible for identifying all trade secrets, confidential business information, and confidential materials. Nothing in this or in any other agreement will prevent any party from using or disclosing confidential information to the extent necessary to carry out the responsibilities in this agreement; or will restrict any party's use or disclosure of information that is or becomes publicly known through lawful means, that was rightfully in that party's possession or part of that party's general knowledge prior to the term of this agreement, or that is disclosed to that party without confidential or proprietary restrictions by a person who rightfully possesses the information; or will prevent any party from responding to a lawful subpoena or court order. Client agrees that Consultant will neither use nor disclose the trade secrets, confidential information, or confidential materials of third parties, and Client will neither ask nor require Consultant to do so.

Miscellaneous Provisions

All agreements and understandings between the parties concerning the subject matter of this agreement are embodied in this agreement and any proposal to which the parties agreed. It is understood and agreed by both parties that there are no oral or other agreements or understanding between the parties affecting this agreement. This agreement shall supersede all prior and contemporaneous agreements and understandings between the parties, with respect to any subject covered by this agreement, except as otherwise provided in this agreement. This agreement may not be amended except in writing by an instrument, signed by each of the parties. No failure or delay in exercising any right under this agreement shall operate as a waiver thereof.Neither party shall assign or otherwise transfer any rights or obligations under this agreement without the written consent of the other party. Subject to the foregoing agreement, this agreement shall be binding upon and shall inure to the benefit of the parties' respective heirs, successors, attorneys, and permitted assignees. If any provision of this agreement, or its application to any person, place, or circumstance, is held by an arbitrator or a court of competent jurisdiction to be invalid, unenforceable, or void, such provision shall be enforced to the greatest extent permitted by law, and the remainder of this agreement and such provision as applied to the other persons, places, and circumstances shall remain in full force and effect. This agreement shall not become binding on either party until both parties execute it.

• The agreement will confidentially go into arbitration.

• The agreement will not be enforceable and is void.

• The consultant is bound by the agreement.

• The obligations will pass to the new owner.

• You must renegotiate the agreement with the new owner.

Tags

CCSS.RI.11-12.1

CCSS.RI.11-12.2

CCSS.RI.11-12.3

WARNING: Protective Equipment Required in This Area

Noise levels in this area may exceed 130 dB.

Prolonged exposure without protective equipment can result in permanent hearing loss.

According to the warning above, what might occur if an employee enters this area without protective equipment?

• Death

• Poisoning

• Cuts or scrapes

• Loss of limb

• Hearing damage

Tags

CCSS.RI.11-12.4

WARNING: Protective Equipment Required in This Area

Noise levels in this area may exceed 130 dB.

Prolonged exposure without protective equipment can result in permanent hearing loss.

Based on the information in the warning, you can infer appropriate 'protective equipment' in this area might include:

• Safety goggles

• A helmet

• Earplugs

• A gas mask

• Nose plugs

Instructions for using the office kitchen:

• Please store perishables (meat, poultry, produce) in the refrigerator.
• Non-perishable items (cereal, tea, coffee, etc.) can be stored in the cupboard above the dishwasher.
• Do not put hard items, such as bones or large seeds, into the garbage disposal. Please dispose of such items in the trash.
• The refrigerator is cleaned every Friday. Please remove any personal items before leaving on Friday, or they will be discarded.

Which of the following should NOT be stored in the cupboard?

• Poultry

• Cereal

• Coffee

• Tea

• Cups

Tags

CCSS.RI.11-12.4

Instructions for using the office kitchen:

• Please store perishables (meat, poultry, produce) in the refrigerator.
• Non-perishable items (cereal, tea, coffee, etc.) can be stored in the cupboard above the dishwasher.
• Do not put hard items, such as bones or large seeds, into the garbage disposal. Please dispose of such items in the trash.
• The refrigerator is cleaned every Friday. Please remove any personal items before leaving on Friday, or they will be discarded.

What should be done with bones and large seeds?

• They should be put in the refrigerator

• They should be put in the cupboard.

• They should be carefully disposed of in the garbage disposal.

• They should be buried outside.

• They should be put in the trash.

Which type of standards were most frequently violated during the given time period?

• Electrical

• Fire Protection

• Hazardous Materials

• Other