PREPAID QUIZ

1. What is a prepaid service?

• A. It’s a service in which you pre-purchase electricity and then use it.

• B. It’s a pay as you go service.

• C. It’s a service in which you use the electricity and then pay for it.

• D. A and b

We do not provide prepaid service to critical care customers or chronic condition customers.

• True

• False

We provide prepaid service for the following meters:

• AMSR meter only

• Non smart meter only

• AMSR and non-smart meter

• All the answers are wrong

Why prepaid products are considered bundled products?

• Because the customer is paying a bundled rate per kwh which includes their energy rate from Frontier and their local TDSP’s delivery charges, daily base charge is not included in the kwh rate.

• Because the customer is paying one rate that includes the energy rates only.

• Because the customer in paying one rate that includes the TDSP’s charges only.

• all the answers are correct

Prepaid customers receive daily messages via SMS only to inform of their balance remaining on the account.

• True

• False

Prepaid customers needs to pay a deposit or perform a credit check to start this type of account.

• True

• False

In the example below, what’s the bundle rate under the Texas New Mexico Power?

• None

• 8.3 cents per kwh

• 8.9 cents per kwh

• 9.9 cents per kwh

Besides the bundle rate do we charge any additional fees?

• None

• In the account notes

• In account receivable

• Daily base fee will vary by territory or plan type, please refer to the EFL for more details

Where can you find the current daily information about prepaid customer’s average daily usage, estimated power balance, estimates days left and the date when the power is expected to last till?

• Accounts

• Call history

• Usage chart

• Service orders

The average of the daily usage is based off the previous 90 days the customer has been with Frontier utilities.

• True

• False