Should you answer your phone in front of a customer?

• yes

• no

When should you arrive for your work shift?

• 1 hour early

• 10 minutes early

• 10 minutes late

If you go to the bathroom while you are at work, what should you do next?

• take a longer break

• wash your hands

• go back to working

Should you text on your phone in front of a customer?

• yes

• no

When you are talking to a customer what should you do?

• smile

• roll your eyes

• bite your nails

Should you chew gum while you are working?

• no

• yes

If a customer asks you a question and you don't know the answer, what should you do next?

• walk away

• find someone that knows

• say, "I don't know."

If you have a fever, what should you do?

• go back to sleep

• go to work anyway

• call your boss and tell them you will not be able to come to work because you are sick

When a customer leaves, what should you say?

• Please don't come back.

• The other store has better products.

• Thank you. Have a nice day!

Should you call in sick to work because you would rather stay home and play video games?

• no

• yes