Intro to Professional Communications

_________ listening can also be called pseudo listening.

• Selective
• Deep
• Partial
• FALSE

__________ is the interchange of thoughts, opinions, or information by speech, writing or signs.

• Communication
• Discussion
• Transmission
• Research

Which type of listening should be used when listening to a poem?

• Empathetic
• Deliberative
• Deep
• Appreciative

Blocking out messages you don't want to hear

• Listening Barriers
• Empathetic Listening
• Selective Listening
• Precision Listening

Concentration, retention, judgment, and empathy while listening

• Precision Listening
• Empathetic Listening
• Critical Listening
• Listening Barriers

An active process with four stages: hearing, focusing, understanding, and remembering

• Active Listening
• Hearing
• Critical Listening
• Listening

A receiving messages without using words, such as through body motions, facial expressions and eye contact

• Communication style
• Personal space
• Non-verbal communication
• Direct eye contact

Which of the following is NOT included in the listening process?

• Hearing
• Speaking
• Focusing
• Understanding

A _________ presentation should be used to sell a product.

• Persuasive
• Informative
• Motivational
• Individual

Which of the following is proper phone etiquette?

• Listening to others' phone calls
• Giving out personal information
• Leaving someone on hold for long periods of time
• Speaking clearly