Q Skills for Success Reading and Writing 2 Unit 6 Vocabulary 1

Choose the correct words to fill in the blanks.

These days, many employees feel _________because they have so much work to do.

• unique

• stressed

• decrease

For one thing, they need to______________ with a lot of customers, working with people all day long.

• estimate

• interact

• blame

Customers expect the workers to ­­­­­____________ them with excellent service.

• estimate

• stressed

• provide

Each customer feels that they should be treated as if they were __________ having needs that are different from all other people.

• stressed

• unique

• decrease

If a customer has an unhappy experience, the customer will usually ___________ the employee.

• blame

• estimate

• provide

Researchers _________ that the number of mistakes with money is about double when workers are very busy.

• estimate

• decrease

• provide

These ___________ make customers very unhappy.

• errors

• decrease

• estimate

Employers hope to ______________ the number of these problems.

• blame

• decrease

• unique

One way to help is to let customers pay ______________ using machines in the store.

• benefits

• automatically

• provide

These machines offer ______________ for both employees and customers.

• benefits

• unique

• automatically