FBLA Business Etiquette

What type of Etiquette is "Treat others as you would like to be treated"

• Golden

• Platinum

• Silver

• Bronze

What type of Etiquette is "Treat others as they would like to be treated"

• Golden

• Platinum

• Silver

• Bronze

Etiquette is a behavior code that deals with only social norms.

• True

• False

Having Business Etiquette shows respect and helps differentiate you from others in a competitive situation.

• True

• False

Phone Etiquette is an important type of Business Etiquette.

• False

• True

Business Etiquette

• Modifies distracting behaviors and develops admired conduct

• Enables you to be confident in a variety of settings with a variety of people

• Honors commitment to excellence and quality

• All of the above

You should wear your name tag on which side of your chest

• left

• right

• center

You should always introduce people in every business situation when they first walk up.

• True

• False

What is the protocol for introducing people?

• Always say the most important peoples names first.

• Always say the least important persons name first.

• It doesn't matter the order

• Don't worry about introducing them

While shaking hands, a hand flat on top and one flat on the bottom means

• Is just right

• Giving control

• Taking control